Redo Devices is committed to customer satisfaction. If you are not completely satisfied with your purchase, you may return items within 30 days of receiving your order for a refund or exchange, subject to the conditions outlined in this policy.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition as received.
• It must be in its original packaging with all tags attached.
• You must have the receipt or proof of purchase.

2. Restocking Fee

To help maintain our competitive pricing, we may charge a 10% restocking fee on returns. This fee helps cover shipping costs and ensures that we can keep our prices low.

3. How to Initiate a Return

To start a return, please contact us at info@redodevices.com. If your return is accepted, we will provide you with a return shipping label and detailed instructions on how to return your item. Items sent back without prior authorization will not be accepted.

4. Damages and Issues

Please inspect your order upon receipt. If you receive an item that is defective, damaged, or incorrect, contact us immediately so we can address the issue.

5. Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods
• Custom products or personalized items
• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@redodevices.com.

7. Refunds

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method. Please note that it may take some time for your bank or credit card company to officially post the refund.

8. Shipping Costs

You are responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For high-value items, consider using a trackable shipping service or purchasing shipping insurance.

9. Contact Us

For any questions regarding returns or refunds, please contact us at:

• Email: info@redodevice.com
• Phone:+1-647-261-1392

This policy may be updated from time to time; please check back periodically for any changes. Thank you for choosing Redo Devices!

10. Return Processing Time

Once we receive your returned item, it will be inspected within 5-7 business days. You will receive an email notification confirming the status of your return and whether your refund has been approved or denied.

11. Tracking Your Return

To ensure the safe return of your item, we recommend using a trackable shipping service or purchasing shipping insurance. This allows you to monitor the return shipment and provides proof of return delivery, which can help in resolving any disputes regarding the return.

12. Data Privacy During Returns

When returning products, please ensure that any personal data stored on the device is deleted before returning it. Redo Devices is not responsible for any personal data left on returned items. For guidance on how to remove personal data from devices, please refer to our online resources or contact customer support.