Redo Devices (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, interact with our staff, or use our services, including purchasing cell phone accessories, renewed mobiles, second-hand laptops, and data cleaning solutions, as well as our eco-friendly recycling services for old tech devices.
1. Information We Collect
We may collect the following types of personal and technical information:
Personal Information
• Name
• Email address
• Phone number
• Mailing address
• Payment information (processed securely via third-party providers)
• Device details (serial numbers, IMEI, model, condition, etc.)
Technical Information
• IP address
• Browser type
• Device type
• Pages visited on our website
• Location data (if enabled)
2. How We Use Your Information
We may use the information we collect for purposes including:
• Processing transactions (purchases, recycling services)
• Customer communication and support
• Warranty tracking and service updates
• Marketing and promotional purposes (with your consent)
• Ensuring website and service security
• Complying with applicable laws and regulations
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
• Trusted third-party service providers (e.g., payment processors, shipping companies)
• Law enforcement or regulators, as required by law
• Partners or vendors assisting in service delivery
4. Data Security
We implement industry-standard physical, electronic, and administrative safeguards to protect your personal information from unauthorized access or disclosure.
5. Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy or as required by law (e.g., tax or warranty purposes). After this period, we will delete or anonymize your personal information.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access or correct your personal data
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent (where applicable)
To make a request, contact us at:
Email: info@redodevice.com
Phone:+1-647-261-1392
7. Cookies and Tracking Technologies
We may use cookies or similar technologies to improve your browsing experience. You can control cookies through your browser settings. Cookies help us remember your preferences and improve site functionality.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated effective date.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: info@redodevice.com
Phone:+1-647-261-1392
This Privacy Policy is effective as of 28th September 2025.
10. Technical Information Collection
Device Information
We automatically collect specific information about the devices you use to access our services.
This includes:
• Device identifiers (such as IMEI numbers, serial numbers, or user IDs)
• Operating system and version
• Network information (such as the name of your mobile carrier or ISP)
Usage Data
We collect data on how you use our services, which may include:
• Interaction data (such as clicks, page views, and navigation paths)
• Time spent on our site and pages visited
• Referral source (how you arrived at our site, such as through a search engine or link)
Analytics
We use third-party analytics services (such as Google Analytics) to help us understand how our services are used.
This may involve collecting information about your browsing behaviors, such as:
• Pages you view
• Time spent on each page
• Geographic location (derived from your IP address)
This data helps us optimize our website and improve user experience. You can opt out of certain analytics features by visiting the opt-out page provided by the analytics service.